FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact same product shown in the picture. We take great care to ensure all our product images are real, high-quality representations of the actual fragrances. The bottle design, packaging, and labeling will match what you see — so you can shop with confidence.
You can view your sales receipt in two ways:
Email Confirmation: Right after placing your order, a detailed receipt is sent to your registered email address.
My Account: If you created an account during checkout, you can log in to your dashboard and view all past orders and receipts under the “Orders” section.
If you didn’t receive the receipt or need help, feel free to contact our support team anytime.
We want you to love every fragrance you purchase from us. If you need to return an item, here’s how:
Eligibility: Returns are accepted within 7 days of delivery, only if the item is unopened, unused, and in its original packaging.
Request a Return: Contact our support team via email or WhatsApp with your order number and reason for return.
Return Approval: Once approved, we'll guide you on how to send the item back safely.
Refund or Exchange: After we receive and inspect the product, we’ll process a refund or exchange, depending on your preference.
❗ Please note: Due to the nature of fragrances, we cannot accept returns of used or opened items for hygiene and authenticity reasons.
Yes, we do restock items that are marked as “out of stock.” Our team continuously works to replenish popular fragrances as quickly as possible. If a product you love is currently unavailable, we recommend:
Clicking the “Notify Me” button on the product page to get an alert when it's back.
Or reaching out to us directly — we’ll be happy to give you an estimated restock time.
Your favorite scent will be back soon!
Yes, we do ship to Malaysia. We're proud to offer international delivery so you can enjoy our premium fragrances wherever you are.
Here’s how it works for Malaysia:
Delivery Time: Typically 5–10 business days, depending on your location in Malaysia.
Shipping Charges: Calculated at checkout based on weight and address.
Courier Services: We partner with reliable international couriers to ensure safe and timely delivery.
Customs & Duties: Any applicable customs fees will be the responsibility of the customer.
If you have any questions about shipping to your specific area in Malaysia, feel free to reach out — we’re happy to help!